Customer Support Representative
IT Serve Group – Lahore
ITServ Group is looking for fresh Male/Female “Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.
The prime goal is to support the customers and developing business.
- Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office.
- Understanding the customer’s full requirements.
- Help customers to answer their question related to our products.
- Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.
- Contact existing customers to inform them about our new products
- Manage enormous outbound calls in a timely and efficient manner.
- Follow communication scripts when handling different customer concerns.
- Obtain customer information by making telephone calls, questioning clients and verifying information.
- Determine eligibility by comparing customer information to requirements.
- Maintain and improve quality results by adhering to standards and guidelines.
- Keep the record of all conversations in the database in a comprehensible way.
- Meet personal/ team qualitative and quantitative targets.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a customer service representative
Fluent English Spoken Skills required.
- Strong interpersonal and telephonic skills
- Must have a can do and extremely positive attitude
- Extremely energetic/enthusiastic/innovative/hardworking
- Eager to learn and improvise
- Must be willing to grow
- Long term relationship
IT/Computer Grads are preferred.
Client Services & Customer Support
First Shift (Day)
Johar Town, Lahore, Pakistan
May 29, 2018
Apr 29, 2018
Source/ Apply: https://www.indeed.com.pk/viewjob?t=Customer+Support+Representative&c=IT+Serve+Group&l=Lahore&jk=5c2a74b18b2f4391&rtk=1ccbi99ls9d16d0n&from=rss