Customer Support Representative – IT Serve Group – Lahore

Customer Support Representative
IT Serve GroupLahore

ITServ Group is looking for fresh Male/Female “Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.

The prime goal is to support the customers and developing business.

Job Responsibilities

  • Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office.
  • Understanding the customer’s full requirements.
  • Help customers to answer their question related to our products.
  • Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.
  • Contact existing customers to inform them about our new products
  • Manage enormous outbound calls in a timely and efficient manner.
  • Follow communication scripts when handling different customer concerns.
  • Obtain customer information by making telephone calls, questioning clients and verifying information.
  • Determine eligibility by comparing customer information to requirements.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Keep the record of all conversations in the database in a comprehensible way.
  • Meet personal/ team qualitative and quantitative targets.
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a customer service representative

Fluent English Spoken Skills required.

  • Strong interpersonal and telephonic skills
  • Must have a can do and extremely positive attitude
  • Extremely energetic/enthusiastic/innovative/hardworking
  • Eager to learn and improvise
  • Must be willing to grow
  • Long term relationship

IT/Computer Grads are preferred.

Job Details


Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Johar Town, Lahore, Pakistan


No Preference

Minimum Education:


Career Level:

Entry Level

Minimum Experience:


Apply Before:

May 29, 2018

Posting Date:

Apr 29, 2018

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