Customer Support Representative – IT Serve Group – Lahore

Customer Support Representative
IT Serve GroupLahore

ITServ Group is looking for fresh Male/Female “Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.

The prime goal is to support the customers and developing business.

Job Responsibilities

  • Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office.
  • Understanding the customer’s full requirements.
  • Help customers to answer their question related to our products.
  • Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.
  • Contact existing customers to inform them about our new products
  • Manage enormous outbound calls in a timely and efficient manner.
  • Follow communication scripts when handling different customer concerns.
  • Obtain customer information by making telephone calls, questioning clients and verifying information.
  • Determine eligibility by comparing customer information to requirements.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Keep the record of all conversations in the database in a comprehensible way.
  • Meet personal/ team qualitative and quantitative targets.
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven customer support experience or experience as a customer service representative

Fluent English Spoken Skills required.

  • Strong interpersonal and telephonic skills
  • Must have a can do and extremely positive attitude
  • Extremely energetic/enthusiastic/innovative/hardworking
  • Eager to learn and improvise
  • Must be willing to grow
  • Long term relationship

IT/Computer Grads are preferred.

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Johar Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

May 29, 2018

Posting Date:

Apr 29, 2018

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Source/ Apply: https://www.indeed.com.pk/viewjob?t=Customer+Support+Representative&c=IT+Serve+Group&l=Lahore&jk=5c2a74b18b2f4391&rtk=1ccbi99ls9d16d0n&from=rss

Supervisor Employee Records – Fatima Memorial Hospital – Lahore

Supervisor Employee Records
Fatima Memorial HospitalLahore

Fatima Memorial Hospital is a 510 bed, multi-specialty tertiary care teaching institution based in Lahore. It requires the services of Supervisor Employee Records (Preferably Male). The incumbent will be responsible for the centralized maintenance of employee filing records under the department of Human Resource. Graduation degree with at least 5 years of relevant experience at any reputable large scale organization. Candidate should be a team player with proficiency in MS Office. Strong management and interpersonal communication skills are highly desirable.

Job Type: Full-time

Education:

  • Bachelor’s (Required)

Apply Now

Please review all application instructions before applying to Fatima Memorial Hospital.

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Pharmacist
Muhammadi Medical StoreLahore
30+ days ago

Easily apply

Established in 1977 Fatima Memorial System has now emerged as a multidisciplinary, state-of-the-art healthcare organization providing…

Source/ Apply: https://www.indeed.com.pk/viewjob?t=Supervisor+Employee+Record&c=Fatima+Memorial+Hospital&l=Lahore&jk=1d95ff89f72be20e&rtk=1cc9p2kug9cpj9ph&from=rss

Strategy Analyst – AugmentCare – Lahore

About the Role

AugmentCare’s Strategy Analyst role is as dynamic as it gets. Are you ready for a highly intensive, gritty and hands-on experience in setting up a business that is here to disrupt the norms and revolutionize healthcare? If yes, come and join us!

The Strategy Analysts team is a special projects committee that will be working with the founders and the management on the strategic and business planning aspects of our business. This will include, but is not limited to, helping on a comprehensive business planning, branding projects, helping with investors management, feature scoping, project management & KPI tracking. The Strategy Analyst team is core to our company growth as they will be accelerated in their training and will hold deep knowledge of our platform. In addition to the projects tasked, they will be asked to attend all mandatory company brainstorm meetings, training sessions as well as help nurture future talent. Our goal is to develop the team into future leaders at our company.

What You’ll Do

Perform proficient research and analysis across emerging markets within the healthcare landscape and provide solid business judgment to derive answers in situations where data is not easily available or explicitly published

Structure approaches to answer complex business questions

Develop business & go to market strategies

Take responsibility for assigned work streams and generate hypotheses. Effectively understand the work plan and execute it.

Understand strategic needs and situations and adapt to realistic expectations. Show ability to resolve discrete issues and/or drive consensus.

Identify the key drivers and generate sound hypotheses to solve our critical growth issues

What You Need

A bachelor’s or master’s level degree in Economics, Business, Engineering, or any other quantitative area

0-5 years of experience in an operations, consulting or related analytical field is a plus

Strong communication and organization skills

Ability to work in team and balance attention to detail with swift execution – we need to do things quickly, and we need to do them well.

Enjoying and delivering in a challenging high-pressure environment – coupled with lots of fun!

An eagerness to identify and solve problems on your own. A self-starter attitude is a must!

Problem solving skills – expect to encounter issues (management, product design, business planning) and have a logical approach to resolution.

Exceptional Excel / data management skills

Good knowledge of research methodologies so you can define assess, structure and author a document on specific topics.

Excellent communication skills with experience and confidence in interacting with people across multiple functions and levels.

Most importantly you must be ambitious, keen to learn and forever motivated to deliver real positive impacts on healthcare in Pakistan.

Perks

AugmentCare employees enjoy some of the most unique perks available.

All teams participate in periodic off-site sessions in different parts of the world with an opportunity to engage with industry experts and prodigal young talent working with leading tech start-ups and companies across the world

Sharp, motivated co-workers in a fun office environment.

This is a “ground floor opportunity” through which you can shape the strategic direction of the company.

The rare opportunity to change the world such that the product you are working is used by real people all around you and solves real problems in their lives

Source/ Apply: https://www.indeed.com.pk/viewjob?t=Strategy+Analyst&c=AugmentCare&l=Lahore&jk=f4a5d64646b5c7a4&rtk=1cc9p2kug9cpj9ph&from=rss

Project Manager IT – SportCC – Lahore

Project Manager IT
SportCCLahore

We are looking for an IT Project Manager ,who can work professionally and manage project on timely basis. We have a people first approach in our business and we follow human-centered paradigm from designing our services and products to making policies for our employees and customer base. We deal in web, mobile and desktop applications.

Responsibilities:

  • Manage and execute project schedules
  • Allocate or balance project resources as needed
  • Creating executive level reports and presentations for Program Manager and Customers as needed
  • Collect information from various project teams, consolidate information, and create status updates for Program Manager as well as Customers whenever needed

Needed Skills/Experience:

  • 2 years of IT Project Management experience
  • Advanced user of MS Excel and MS Power Point
  • Attention to detail (especially with numbers and dates)
  • Strong written and verbal communication skills
  • Self-motivated and proactive
  • Strong analytical ability and a critical thinker
  • Ability to multi-task and prioritize
  • Able to drive results while maintaining a collaborative and respectful work environment

Job Details

Industry:

Information Technology

Functional Area:

Project Management

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

New Garden Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

May 27, 2018

Posting Date:

Apr 27, 2018

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Source/ Apply: https://www.indeed.com.pk/viewjob?t=Project+Manager+IT&c=SportCC&l=Lahore&jk=df8377c7309d7681&rtk=1cc66kir49coub8o&from=rss

Commercial Experience Executive – VimpelCom – Lahore

Commercial Experience Executive
VimpelCom 13 reviewsLahore
Grade : L1 Application Deadline: 3rd May 2018
As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development. Our Team & You To continue and change the lives of our 55 million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success. What the first 30-60-90 days in the job will look like? Within 30 days you will: Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success Understand the functionality of Commercial experience and how your role fits into the overall strategy and function Develop in-depth understanding of Jazz philosophy and frameworks Within 60 days, you will: Develop the basic understanding of CRM system and all the portals linked with it Develop the confidence and humility required to service our esteemed customers Welcome, guide and manage walk-in customers when in the role of Floor Greeter Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company Take ownership and ensure timely resolution of customer complaints Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company Within 90 days to onwards you will: Master CRM system and all the portals linked with it Manage wait/service time and keep the timelines within the assigned targets Take initiatives for process improvement and identify loop holes for increased efficiency Coordinate and follow-up with multiple stakeholders for issue resolution Understand and implement the customer care policies & procedures in practice and spirit Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention What we have done and what we will do with YOU In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid. A bit about you: We are looking for someone who has delivered on challenging projects in the customer services domain and is technically savvy with solid convincing skills for up-selling products and handsets. We are looking for someone who has excellent communication skills to be able to advocate/defend what is right—even if it comes to conflict/disagreement with the management—with professionalism, maturity, and a balanced, holistic view of any competing viewpoints. A brief about your department: The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the Central Region. The structure of the team you will join is: You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Lahore. You will have 10 to 15 peers who will be striving with you to facilitate our customer base. The two (02) main priorities of the team as a whole are: Holding highest possible quality standards for customer facilitation Create a culture that supports the transformation agenda by embedding values’ based behaviors in our ways of work With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration? You will work with internal and external stakeholders including divisional/departmental heads, internal P&O team members, and all functions of the company for effective planning, development and roll out of the Leadership Development Initiatives. A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members. The two (02) specific tasks that team was working on in the last 6 months with results. Designing the Leadership Development Program (LDP) with a roll Out of Care & Growth Philosophy and digital learning solutions for all the people managers at Jazz Work with Value sponsors and communities to build awareness and reinforcement around the Jazz values through different projects, initiatives and communication campaigns The three (03) must have past experiences the best candidate should have. Customer Handling Stakeholder Management & Communication Sale and Service Expertise The two (02) must have technologies the candidate should have. Microsoft Office Hands on with basic computer know how and internet Essential skills must have: Customer centricity to identify and address process gaps Communication and presentations skills to make solutions/ideas understandable for respective audience segments Drive for results to own initiatives and continuously evolve in line with analysis and feedback

Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity. By clicking on “Apply for this job”, you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy

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Source/ Apply: https://www.indeed.com.pk/viewjob?t=Commercial+Experience+Executive&c=VimpelCom&l=Lahore&jk=d536a9da7a62701c&rtk=1cc2k6e2817g55l5&from=rss