Author Archives: LahoreConsultants.com[Startup]

I am an IT Consultant. I have specialisation in IT management and software engineering. My area of interest includes IT management with ISO standards. Since 2005, I have been working in the field and during this time-period I have gained diversified experience of delivering quality IT services (supporting services, internal and external customer-facing services) that meet the needs of the business in ICT, education, real estate, travel and healthcare industry sectors and specific to organisation types, operating models and technology architectures. I have global exposure of working in multicultural business environments of UAE, UK and Pakistan. I have experience of IT systems requirement analysis and development of functional systems. I am customer focused with artistic awareness and apply best practices at workplace.

I have expertise of software development life cycle specially prototyping, rapid application development and component based software engineering. I can develop requirement specification under IEEE 830 standard.

I have experience of IT service management by providing core, enabling and enhancing IT services, management of IT resources, placement of IT processes and development of IT plans, systems, policies and reports. I have also got expertise of designing, development/ customization, deployment and maintenance of Web 2.0 websites, management information systems, e-learning systems, HR, CRM and ERP systems with corporate training, presentations and support.

IT Consultant
BTEC Management Consultancy, UAE
December 2012 – Present (5 years 5 months)United Arab Emirates
Service Strategy
• Developed IT and Resource Strategy (including risk management strategy)
• Alignment of services to current and future business needs
• Managed meetings related to IT with stakeholders
• Strategic IT Initiatives
• Reduced cost of services through open source solutions

Service Design
• Designed services to underpin strategy
• Designed the framework of portfolio pack for the business development team
• Designed presentation on business proposals
• Designed IT Policies and Plans e.g.,
- Developed Customer Charter, CRM Policy, General Terms and Privacy Statements
- Designed Requirement Specification, System Development and Content Development Plan
• Conception, design, development, documentation and implementation of other applications to support business operations e.g.,
- Developed, maintained 5 PHP CMS Websites, 2 CRM, 2 LMS, 1 CIS, 1 Live Help System
• Designed and Developed Awarding Body Management Information System
• Updated the design material

Service Transition
- Managed change-related risks
- Delivered successful changes and deployed releases
• Deployed and managed websites, Student Information System and LMS (Moodle) CRM (Sugar CRM), Document Management Solution (Alfresco) Live Help System etc
• Configured Systems, Network and Android Tablets

Service Operation
• Managed infrastructure, applications and Services
• Coordinated with employees for resources
• Managed, maintained multiple web sites on a cloud and shared hosting environment
• Managed web analytics
• Regular backups
• Managed user access documents

Continual Service Improvement
• Provided Business Intelligence through Excel reports for CRM leads
• Prepared and managed questionnaire and registers
• Reviewed, improved and implemented existing and new policies and procedures
• Created presentations and reports on project progress for directors
• Conducted surveys (e.g., Use of technology Survey, Evaluation Survey)
• Optimised systems and addressed compatibility issues
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